Returns & Exchanges

At Perfect Cellar, we want you to be completely satisfied with every bottle; if your wine is faulty or damaged, we offer a straightforward 30-day return policy to ensure your collection remains exceptional.

1

Notify Our Sommelier Team

Contact our customer service team within 30 days of delivery, providing your order number and details regarding the condition of the wine.

2

Secure the Bottle

If the wine is corked or faulty, please re-seal the bottle with the remaining liquid inside and place it back into its original protective packaging.

3

Arrange Collection

We will schedule a convenient courier pickup from your address or provide a pre-paid shipping label for you to drop off at a local collection point.

4

Quality Inspection & Refund

Once our cellar team receives and inspects the return, we will issue a full refund to your original payment method or provide a replacement bottle within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing